Sooo...if you have casual conversation with me...you are probably aware of the drowning effect my job has had on me in the past couple of months. We haven't had a chance to come up for air...without something else crashing down on us again.
I am glad to say that we are GASPING for air now!!! We have two new additions that I think are going to fit and complete us!!! I am excited to enjoy my job again.
So this is my first official gasp that I am enjoying....
and Im baaaacccckkkk!!!!
Monday, July 21, 2008
Saturday, July 12, 2008
Poo Poo Patrol
So Chris called for Charles the other day...and Johnson's girl answered the phone and enlisted my help in finding him. I searched high and low for this man...but he was no where to be found.
I made a round by table one where Paul was studying and asked him if he had seen Charles. We were getting our bathrooms worked on by a plumber...Paul said he had seen him earlier, but the plumbers were in the bathroom.
Charles being the hands on guy that he is I figured that he was in the restroom monitoring progress...so I made my way into the men's room to let him know his wife was on the phone.
knock, knock, knock...and in I went...HEY...IS CHARLES IN HERE...
I noticed a white t-shirt in the first stall...and a foul smell...
the guy answered...no, no Charles in here...
I left the restroom and grabbed Johnson's girl 1/2 way in tears...and disbelief that someone actually answered...
So I walked in the office later...unaware that Charles was in the restroom...to him quickly notifying me...of the following
It doesn't matter what is going on...who is sick, puking, or hurt...he can't do anything about it until he is done handling his business...and he will never answer when a crazy woman enters the men's room yelling his name...
at this point I was in tears (from laughing so hard) that someone else had witnessed the craziness of answering...no, he's not in here...
Charles then informed me that the funniest part happened after I left...the guy in the stall beside him, then turn the conversation to him...
Hey man...was she looking for you...are you Charles...
He was a bit ticked that I created this awkward position for him...but eventually he found the humor in it...maybe it was my tears...
He then told me that he would not have answered even if he was alone in there...
I GIVE ALL THE CREDIT TO PAUL FOR THIS ONE>>>HE TOLD ME THAT CHARLES WAS IN THERE WITH THE PLUMBERS
You can't hide from the Poo Poo Patrol!!!
I made a round by table one where Paul was studying and asked him if he had seen Charles. We were getting our bathrooms worked on by a plumber...Paul said he had seen him earlier, but the plumbers were in the bathroom.
Charles being the hands on guy that he is I figured that he was in the restroom monitoring progress...so I made my way into the men's room to let him know his wife was on the phone.
knock, knock, knock...and in I went...HEY...IS CHARLES IN HERE...
I noticed a white t-shirt in the first stall...and a foul smell...
the guy answered...no, no Charles in here...
I left the restroom and grabbed Johnson's girl 1/2 way in tears...and disbelief that someone actually answered...
So I walked in the office later...unaware that Charles was in the restroom...to him quickly notifying me...of the following
It doesn't matter what is going on...who is sick, puking, or hurt...he can't do anything about it until he is done handling his business...and he will never answer when a crazy woman enters the men's room yelling his name...
at this point I was in tears (from laughing so hard) that someone else had witnessed the craziness of answering...no, he's not in here...
Charles then informed me that the funniest part happened after I left...the guy in the stall beside him, then turn the conversation to him...
Hey man...was she looking for you...are you Charles...
He was a bit ticked that I created this awkward position for him...but eventually he found the humor in it...maybe it was my tears...
He then told me that he would not have answered even if he was alone in there...
I GIVE ALL THE CREDIT TO PAUL FOR THIS ONE>>>HE TOLD ME THAT CHARLES WAS IN THERE WITH THE PLUMBERS
You can't hide from the Poo Poo Patrol!!!
Wednesday, July 9, 2008
Something for Nothing
I was called over to a table last night. I encountered a couple that looked like they were from my small town (don't worry...I'm not going to put anyone on blast).
She was sitting there with her arms crossed and started her conversation with her head cocked...that body language indicated that she was on defense. I was interested to know why...
She said that a server spilled a tea on her and she had to sit through her entire meal wet & cold and it ruined her experience...and she thought I should do something about her food. She sucked the side of her cheeks making an annoying smack when she was done. She cut her eyes to see what my response was going to be.
My thoughts were that I was not going to argue with this woman over 1/2 off a meal...she could have it. So I apologized and told her that had I known I would have given her a dry shirt, moved her, or turned the air to a more comfortable level. She said that it was fine...she understood accidents.
Then her husband tried to be cute and said, "if we say he did it on purpose can we get it for free?!?" I looked him right upside his head...with the same bad humor I said...only if I would have gotten to see it...
ok, maybe I crossed the line with that one...but what eva...
I went to the back and Lanier asked me what the complaint was...I told him. He asked why they didn't complain when it happened...before I could answer him, Richard did it for me...He said...because then, they couldn't get something for nothing!
She was sitting there with her arms crossed and started her conversation with her head cocked...that body language indicated that she was on defense. I was interested to know why...
She said that a server spilled a tea on her and she had to sit through her entire meal wet & cold and it ruined her experience...and she thought I should do something about her food. She sucked the side of her cheeks making an annoying smack when she was done. She cut her eyes to see what my response was going to be.
My thoughts were that I was not going to argue with this woman over 1/2 off a meal...she could have it. So I apologized and told her that had I known I would have given her a dry shirt, moved her, or turned the air to a more comfortable level. She said that it was fine...she understood accidents.
Then her husband tried to be cute and said, "if we say he did it on purpose can we get it for free?!?" I looked him right upside his head...with the same bad humor I said...only if I would have gotten to see it...
ok, maybe I crossed the line with that one...but what eva...
I went to the back and Lanier asked me what the complaint was...I told him. He asked why they didn't complain when it happened...before I could answer him, Richard did it for me...He said...because then, they couldn't get something for nothing!
Sunday, July 6, 2008
Get Your Story Straight
I was working a slow lunch yesterday when I was summoned to the togo area. Someone wanted to speak to a manager.
I approached the gold toothed, barefoot, no bra wearing 400 lb woman. She had a bag on the counter, so I figured she had just picked up some food. When I got to the counter she told me that the salads were cold. NO SHIT...THAT IS PART OF WHAT MAKES THEM SO GOOD!
I asked if she had her ticket and she said no...that they were on four different tickets...which translates to me that they were on one ticket, but got split up to pay...and she did not have a phone number to reference bc she called from a hotel.
So I asked her if we could remake them for her right quick. She said, no, I just want my money back. I explained to her our system. We do not do refunds, we give out our form of in store credit that were good at any store...not just ours (we sometimes refer to them as gift certificates).
She explained to me that this happened last night...and she didn't want the salad...just her money...I pulled the salads out of the bag to inspect and they were all 1/2 eaten...some 3/4 eaten...ARE YOU KIDDING ME
I asked her why she didn't bring them back last night and she said that it was after close...and the guy told her to bring the food back today...THAT IS NOT HOW WE DO THINGS...
She then told me that she had experienced problems previously with the gift cards received for mess ups...apparently they had not being activated in Dallas...that is funny because the credits we issue are not in card form...they are in paper form...
I asked her to give me a second to ask the other manager that was on duty if he knew a way to give cash...I really just needed a moment to process the fact that this woman wanted money back for 1/2 eaten salads. I took the salads back to show Charles. He was in awe as well.
So I went back and told her that I had no way of giving her cash...that the best I could do was remake the salads or give them the paper certificates. She was not satisfied. She wanted to talk to Charles. So I told her, mam, he is a manager just like me with the same information as I have. He is going to tell you the same thing.
I then said, you know what our GM was the one that was on staff last night. If he was the one that told you that he was going to give you cash, then he probably had something in mind. I offered to go call him. She back pedaled quickly. She said that she had to go home to Dallas and that this was plain ridiculous.
I said, ok, well I will be quick about it. Give me just a second. I then went to the back and started to call the GM, when Charles told me that he closed last night. So I asked him if he told a lady to come back. He said no...so I passed it on to him.
I looked through the tickets from last night and didn't see any with those menu items on it. So I went back to see how Charles was handling it.
I intersected the part of the conversation where he made an analogy with something she may understand. He said, "you know when you go to the mall and bring back a shirt without a receipt. They don't give you cash back, but they will give you an in store credit"
At this point she knew we were not coming off of any money. She snapped a Charles...with a...Chill out dude...don't talk to me like I am ignorant.
HAHAHAHAHAHAHAHA....BAHAHAHAHAHAHAHA
She asked for the gift certificates so she could leave and told us she would see us when she came back.
these were my immediate thoughts:
1. this chick probably cleans hotel rooms for a living...saw the boxes and thought she could get some cash back from a bs story
2. If she lives in Dallas why is she going to come back here to use the certificates...we told her they were good at ANY store
3. GET YOUR STORIES STRAIGHT
I approached the gold toothed, barefoot, no bra wearing 400 lb woman. She had a bag on the counter, so I figured she had just picked up some food. When I got to the counter she told me that the salads were cold. NO SHIT...THAT IS PART OF WHAT MAKES THEM SO GOOD!
I asked if she had her ticket and she said no...that they were on four different tickets...which translates to me that they were on one ticket, but got split up to pay...and she did not have a phone number to reference bc she called from a hotel.
So I asked her if we could remake them for her right quick. She said, no, I just want my money back. I explained to her our system. We do not do refunds, we give out our form of in store credit that were good at any store...not just ours (we sometimes refer to them as gift certificates).
She explained to me that this happened last night...and she didn't want the salad...just her money...I pulled the salads out of the bag to inspect and they were all 1/2 eaten...some 3/4 eaten...ARE YOU KIDDING ME
I asked her why she didn't bring them back last night and she said that it was after close...and the guy told her to bring the food back today...THAT IS NOT HOW WE DO THINGS...
She then told me that she had experienced problems previously with the gift cards received for mess ups...apparently they had not being activated in Dallas...that is funny because the credits we issue are not in card form...they are in paper form...
I asked her to give me a second to ask the other manager that was on duty if he knew a way to give cash...I really just needed a moment to process the fact that this woman wanted money back for 1/2 eaten salads. I took the salads back to show Charles. He was in awe as well.
So I went back and told her that I had no way of giving her cash...that the best I could do was remake the salads or give them the paper certificates. She was not satisfied. She wanted to talk to Charles. So I told her, mam, he is a manager just like me with the same information as I have. He is going to tell you the same thing.
I then said, you know what our GM was the one that was on staff last night. If he was the one that told you that he was going to give you cash, then he probably had something in mind. I offered to go call him. She back pedaled quickly. She said that she had to go home to Dallas and that this was plain ridiculous.
I said, ok, well I will be quick about it. Give me just a second. I then went to the back and started to call the GM, when Charles told me that he closed last night. So I asked him if he told a lady to come back. He said no...so I passed it on to him.
I looked through the tickets from last night and didn't see any with those menu items on it. So I went back to see how Charles was handling it.
I intersected the part of the conversation where he made an analogy with something she may understand. He said, "you know when you go to the mall and bring back a shirt without a receipt. They don't give you cash back, but they will give you an in store credit"
At this point she knew we were not coming off of any money. She snapped a Charles...with a...Chill out dude...don't talk to me like I am ignorant.
HAHAHAHAHAHAHAHA....BAHAHAHAHAHAHAHA
She asked for the gift certificates so she could leave and told us she would see us when she came back.
these were my immediate thoughts:
1. this chick probably cleans hotel rooms for a living...saw the boxes and thought she could get some cash back from a bs story
2. If she lives in Dallas why is she going to come back here to use the certificates...we told her they were good at ANY store
3. GET YOUR STORIES STRAIGHT
Thursday, July 3, 2008
Life Goes On
The outfit that I work for is corporate. So what that means is that I have no flexibility or control over ANYTHING...especially not the menu.
There are some times as managers you are slightly saddened when you cannot get your guest exactly what they want. And there are sometimes that you walk away from the table with a shit eating grin bc you are so tickled to tell someone no!!!
Today I got to do just that...multiple times!!! My girl Cheddin was waiting on the most pleasantly trashy table...close to the end
(I don't know why the last tables you get are always the worst)
They just had to see a manager bc the greasy ball of fat that they wanted was no longer on our menu!!! Stop the Press...write the President...this is an EMERGENCY!!!
So I walked over to the wrong table (at first) and said, "Hi ladies, Cheddin tells me that someone is upset that we no longer carry item X" One lady looked at me sideways...and the other fake sobbed loudly and said, "How could you do this to me..." The other lady laughed and said, "wrong table sweetheart...good luck with that one!!"
That put me in a lighthearted spirit...so I went over to the right table and knew who was going to complain when I rounded the corner. Yep...the one with no teeth!!!
Ok...understand...I am tatted up...I LOVE TATTOOS...but there are some tats that are TRASHY...and it looked like they all got together and got tattooed on this one table of women. The three women on one side all had the same tat in the same spot...and they had to be three generations of the same line of backwoodsers...
So back to terry no teeth...She had the most disappointed look on her face. So I smiled...and showed all my pearly whites...and said hello ladies, how are we doing today? (Knowing what would follow)...
Terry started in...The only reason we come to this restaurant is for item X...why would you get rid of such a signature item. I just don't get it...I want you to give someone my name & phone number so I could tell them (I think she was just bragging that she had a phone)
I apologized and offered them a solution...the same exact fried fat...just not in a ball...in little strings...and you could choose the sauce...but Terry wanted the mayo fatbath that was served with the fat ball...I DON'T KNOW WHAT PART ABOUT WE DON'T CARRY IT SHE DIDN'T GET...
The substitution was WAY cheaper for more fat strings...$1.49 per order instead of $8.99...so when they went out I checked on them. And what do you know they liked them. So the gluttonous wenches ordered 3 orders of them.
So I thought I was done with them and all was well...I was on my way out the door. I was done for my shift, when the server taking care of them came and found me...
He said, Terry no Teeth wants to speak to the manager that told her the fat strings were $1.49 a piece. He had her bill that she was questioning. She pointed out another menu item that was $8.99...and questioned it...
So I took her back the bill and went over it with her. I said mam...the order you are questioning is chicken strips, completely separate from the item you ordered right here...I pointed out the ONLY item that had a quantity of 3 that was totaled at $4.47. I said mam...if you take $1.49 and multiply it by 3, you get $4.47...
SIMPLE MATH
She said....ohhhh, yeah...I guess the name just threw me off. I just don't know what I am going to do next time, because this is just ridiculous.
So I wished her well...And hoped that the next time would not be on my shift
In the back of my mind I was thinking...PLEASE don't come here next time if all you are going to do is complain about something I have no control over...
IT IS NOT THAT SERIOUS...LIFE GOES ON!!!!
There are some times as managers you are slightly saddened when you cannot get your guest exactly what they want. And there are sometimes that you walk away from the table with a shit eating grin bc you are so tickled to tell someone no!!!
Today I got to do just that...multiple times!!! My girl Cheddin was waiting on the most pleasantly trashy table...close to the end
(I don't know why the last tables you get are always the worst)
They just had to see a manager bc the greasy ball of fat that they wanted was no longer on our menu!!! Stop the Press...write the President...this is an EMERGENCY!!!
So I walked over to the wrong table (at first) and said, "Hi ladies, Cheddin tells me that someone is upset that we no longer carry item X" One lady looked at me sideways...and the other fake sobbed loudly and said, "How could you do this to me..." The other lady laughed and said, "wrong table sweetheart...good luck with that one!!"
That put me in a lighthearted spirit...so I went over to the right table and knew who was going to complain when I rounded the corner. Yep...the one with no teeth!!!
Ok...understand...I am tatted up...I LOVE TATTOOS...but there are some tats that are TRASHY...and it looked like they all got together and got tattooed on this one table of women. The three women on one side all had the same tat in the same spot...and they had to be three generations of the same line of backwoodsers...
So back to terry no teeth...She had the most disappointed look on her face. So I smiled...and showed all my pearly whites...and said hello ladies, how are we doing today? (Knowing what would follow)...
Terry started in...The only reason we come to this restaurant is for item X...why would you get rid of such a signature item. I just don't get it...I want you to give someone my name & phone number so I could tell them (I think she was just bragging that she had a phone)
I apologized and offered them a solution...the same exact fried fat...just not in a ball...in little strings...and you could choose the sauce...but Terry wanted the mayo fatbath that was served with the fat ball...I DON'T KNOW WHAT PART ABOUT WE DON'T CARRY IT SHE DIDN'T GET...
The substitution was WAY cheaper for more fat strings...$1.49 per order instead of $8.99...so when they went out I checked on them. And what do you know they liked them. So the gluttonous wenches ordered 3 orders of them.
So I thought I was done with them and all was well...I was on my way out the door. I was done for my shift, when the server taking care of them came and found me...
He said, Terry no Teeth wants to speak to the manager that told her the fat strings were $1.49 a piece. He had her bill that she was questioning. She pointed out another menu item that was $8.99...and questioned it...
So I took her back the bill and went over it with her. I said mam...the order you are questioning is chicken strips, completely separate from the item you ordered right here...I pointed out the ONLY item that had a quantity of 3 that was totaled at $4.47. I said mam...if you take $1.49 and multiply it by 3, you get $4.47...
SIMPLE MATH
She said....ohhhh, yeah...I guess the name just threw me off. I just don't know what I am going to do next time, because this is just ridiculous.
So I wished her well...And hoped that the next time would not be on my shift
In the back of my mind I was thinking...PLEASE don't come here next time if all you are going to do is complain about something I have no control over...
IT IS NOT THAT SERIOUS...LIFE GOES ON!!!!
Tuesday, July 1, 2008
Server Justice
Two or three years ago I would have been with this table. Right in the thick of it...laughing off the stupid stuff and backhanding the rude...
I mean really...one time a group of us went to Hooters and my friend Jamaal asked the server, "So you have to have titties or ass to work here...I can see your tits...you must have a big ass, let me see"
after she turned around to show her ass he replied, "Hmmmm, you must have a really great personality." Yeah...those are my friends...good news is...we have all grown up a little bit.
So this week I got a reminder of my past. I am geared up to deal with these folks...so I helped a sister out. They wanted a strong drink...so I directed them to the strongest one we serve. It is also the most expensive one we serve. (I didn't tell him that...server justice)
So they were pretty impatient when I was getting the drink order...they wanted me to take the dinner order at the same time...no problem!!! I am on it.
The other guys wanted a drink...one was nice, and one was a jackass...he was my Jamaal...mannn I wish I could apologize to that Hooter's chick...so they came up with some concoction that didn't even sound good. And go figure...they didn't like it. So I tweeked it and magic.
I let the server do the upkeep, but guess who they asked for when they ordered another drink...yep...Can you send your manager by...
So I made them one of my favs...vodka, sprite, and a touch of grenadine!!! YUMMM!!!!
They liked it!!! They left my server exact change...that is how we were different. We gave them a hard time, but we left nice tips!!!
I guess that was a bit of karma for me...and some patron justice!!!
I mean really...one time a group of us went to Hooters and my friend Jamaal asked the server, "So you have to have titties or ass to work here...I can see your tits...you must have a big ass, let me see"
after she turned around to show her ass he replied, "Hmmmm, you must have a really great personality." Yeah...those are my friends...good news is...we have all grown up a little bit.
So this week I got a reminder of my past. I am geared up to deal with these folks...so I helped a sister out. They wanted a strong drink...so I directed them to the strongest one we serve. It is also the most expensive one we serve. (I didn't tell him that...server justice)
So they were pretty impatient when I was getting the drink order...they wanted me to take the dinner order at the same time...no problem!!! I am on it.
The other guys wanted a drink...one was nice, and one was a jackass...he was my Jamaal...mannn I wish I could apologize to that Hooter's chick...so they came up with some concoction that didn't even sound good. And go figure...they didn't like it. So I tweeked it and magic.
I let the server do the upkeep, but guess who they asked for when they ordered another drink...yep...Can you send your manager by...
So I made them one of my favs...vodka, sprite, and a touch of grenadine!!! YUMMM!!!!
They liked it!!! They left my server exact change...that is how we were different. We gave them a hard time, but we left nice tips!!!
I guess that was a bit of karma for me...and some patron justice!!!
Sunday, June 29, 2008
Me No Sabe
That's what he said...
Sometimes as a manager you don't even have to be called...you are just in the right place at the right time. Or the wrong place at the right time...however you choose to see it.
Friday night was just that for me...you can always tell those who don't get out much by the orders they place. Chances are they are going to order a shot of what they consider the best liquor, some form of steak, and bottle beer (no mug)...
Friday was no different.
Two of my busser were in eating...and I was chatting it up with them. My busser on duty was picture happy that night. He wanted a picture of me with the guys...so I obliged...as the flash went off the drunk guy at the table next to us (with the empty shot glass, steak, and bottle beer) screamed at him...
AMIGO....NO BUENO...DON'T TAKE PICTURES...in the most bumpkin Spanish accent possible...I knew this was going to be interesting...so I motioned to the busser to leave him be to save some drama...
I continued to speak to my bussers (in Spanish) at the table behind him. His inability to understand drove him crazy. He kept saying outloud...to himself...ME NO SABE...
His buddies were outside smoking, so I knew he wasn't talking to them...
this was rude for a number of reasons...
A. He was loud
B. He said it wrong
C. Everyone around him was Hispanic...except him and me...Y YO SE
The next time his server came by he asked if he could move, and Mr. Watson gave him the option of the table on the other side of us...he declined...
When his friends came back I thought he would calm down...instead he downed the salt, covered his entire plate with ketchup, and kept shouting ME NO SABE & IM VATOS LOCOS...
he was loco alright...and with that I warned a server to be ready to call the police for me as I dealt with this guy.
I asked him to be quite again. No dice. One of the tables that was sitting around him did not want to leave for fear of him calling them out. The poor ladies sitting across from him were afraid to even make eye contact.
I brought the check over to them hoping they would pay and leave. Instead he bit off more than he could chew...literally...he puked up the bite he just took...
the rest of the patrons chose that as an exit time
I asked him to pay for the bill so he could leave. He asked if I was kicking him out...my response was that if he was intoxicated to the point that he vomited on himself, then yes I was asking him to leave.
He said he didn't puke on himself...when I questioned the vomit on his shirt he quickly rebutted
that the vomit was on his plate and he was still going to eat it. I told him regardless of where it was he needed to pay and leave.
By this time the entire staff was aware of what was going on. The cooks were ready for backup...and servers the same. I am glad I had so many guys on that night. An all female staff would not have handled that the same (no offense ladies)
He handed me a $100 bill and told me to keep the change...and not to give any to Justin/Jason/Steven/Jared...he still couldn't get the name right...I asked his friend (in Spanish) if he was going to be ok...This ticked him off...causing him to yell...ME NO SABE...I F*CK*NG SPEAK ENGLISH...
So I said, YOU NEED TO LEAVE NOW...so he got up in a scary The Hulk kind of way...plate in the left hand and beer bottle in the right hand...So I said, "Sir you can't leave with that beer bottle." So he took it to the head...and then reared back like he was going to throw it at me...I ducked...
I signaled to call the Police
his friend stepped between us and said that he had him...so I let him...if a psycho's buddy is scared of what he could do...then I am backing up and letting him take it...
The guy threw the bottle and left out the back door...tossing chairs around on his way out...once he and his friends were out of the building I instructed everyone to make sure the doors were shut behind them...
I intersected the police call...a patrol car pulled them over right outside the parking lot
The cops had all three guys out of the vehicle talking to them...the ASS was very boisterous, flailing his arms around as he spoke with the officers.
The guy was going to be let go with a Criminal Trespassing Warning, but he decided he needed to run away from the officers when they turned for a moment...two steps into his escape he fell right on his face...and was subsequently arrested.
So the moral of the story is...Well, I don't really have one...So I guess Me no Sabe...
Sometimes as a manager you don't even have to be called...you are just in the right place at the right time. Or the wrong place at the right time...however you choose to see it.
Friday night was just that for me...you can always tell those who don't get out much by the orders they place. Chances are they are going to order a shot of what they consider the best liquor, some form of steak, and bottle beer (no mug)...
Friday was no different.
Two of my busser were in eating...and I was chatting it up with them. My busser on duty was picture happy that night. He wanted a picture of me with the guys...so I obliged...as the flash went off the drunk guy at the table next to us (with the empty shot glass, steak, and bottle beer) screamed at him...
AMIGO....NO BUENO...DON'T TAKE PICTURES...in the most bumpkin Spanish accent possible...I knew this was going to be interesting...so I motioned to the busser to leave him be to save some drama...
I continued to speak to my bussers (in Spanish) at the table behind him. His inability to understand drove him crazy. He kept saying outloud...to himself...ME NO SABE...
His buddies were outside smoking, so I knew he wasn't talking to them...
this was rude for a number of reasons...
A. He was loud
B. He said it wrong
C. Everyone around him was Hispanic...except him and me...Y YO SE
The next time his server came by he asked if he could move, and Mr. Watson gave him the option of the table on the other side of us...he declined...
When his friends came back I thought he would calm down...instead he downed the salt, covered his entire plate with ketchup, and kept shouting ME NO SABE & IM VATOS LOCOS...
he was loco alright...and with that I warned a server to be ready to call the police for me as I dealt with this guy.
I asked him to be quite again. No dice. One of the tables that was sitting around him did not want to leave for fear of him calling them out. The poor ladies sitting across from him were afraid to even make eye contact.
I brought the check over to them hoping they would pay and leave. Instead he bit off more than he could chew...literally...he puked up the bite he just took...
the rest of the patrons chose that as an exit time
I asked him to pay for the bill so he could leave. He asked if I was kicking him out...my response was that if he was intoxicated to the point that he vomited on himself, then yes I was asking him to leave.
He said he didn't puke on himself...when I questioned the vomit on his shirt he quickly rebutted
that the vomit was on his plate and he was still going to eat it. I told him regardless of where it was he needed to pay and leave.
By this time the entire staff was aware of what was going on. The cooks were ready for backup...and servers the same. I am glad I had so many guys on that night. An all female staff would not have handled that the same (no offense ladies)
He handed me a $100 bill and told me to keep the change...and not to give any to Justin/Jason/Steven/Jared...he still couldn't get the name right...I asked his friend (in Spanish) if he was going to be ok...This ticked him off...causing him to yell...ME NO SABE...I F*CK*NG SPEAK ENGLISH...
So I said, YOU NEED TO LEAVE NOW...so he got up in a scary The Hulk kind of way...plate in the left hand and beer bottle in the right hand...So I said, "Sir you can't leave with that beer bottle." So he took it to the head...and then reared back like he was going to throw it at me...I ducked...
I signaled to call the Police
his friend stepped between us and said that he had him...so I let him...if a psycho's buddy is scared of what he could do...then I am backing up and letting him take it...
The guy threw the bottle and left out the back door...tossing chairs around on his way out...once he and his friends were out of the building I instructed everyone to make sure the doors were shut behind them...
I intersected the police call...a patrol car pulled them over right outside the parking lot
The cops had all three guys out of the vehicle talking to them...the ASS was very boisterous, flailing his arms around as he spoke with the officers.
The guy was going to be let go with a Criminal Trespassing Warning, but he decided he needed to run away from the officers when they turned for a moment...two steps into his escape he fell right on his face...and was subsequently arrested.
So the moral of the story is...Well, I don't really have one...So I guess Me no Sabe...
Subscribe to:
Posts (Atom)
