Miss M...Part One

This is where my first encounter with Miss M came to be. I was working one night and a server informed me that a manager was needed on the phone...

here we go

I answered the phone...Thank you for holding, this is Jacklyn speaking, how can I help you?

Miss M tells me that she is extremely disappointed with her meal tonight. (that is usually how it starts) Her sister came in from out of town and she wanted to show them a nice dinner...so she came to my establishment. They had an appetizer and 4 dinners...totaling $45. When someone starts the convo by telling you how much they spent, my red light goes off that they just want something for nothing. The problem that she had with the dinner that was so dire was that her broccoli was not steamed completely and her fajitas were not sizzling. Those are valid complaints...broccoli $1.99...chicken fajitas $11.99...I wasn't a math major in school, but that is not $45 worth of wrongs...

But Miss M wanted to know how much I was sending her. We have been trained to not give an amount over the phone...but she wanted to know. I didn't tell her how much, but told her I would send her something in the next few days.

USUALLY this is where these kinds of things end...but we are talking about Miss M here!!! Saturday night...in the middle of rush I am notified that a manager is needed on the phone...I answered...Thank you for holding, this is Jacklyn speaking, how can I help you...and I hear Miss M say....Oh this is Jackie...are trying to be funny...I told you that my meal cost $45 dollars...what am I supposed to do with $25?

I said Miss M...let me go back to the office where I can hear you a little better...So I asked her how she was doing...she didn't want small talk. She proceeded to tell me that what I sent her was not good enough...I said to her...Miss M I thought that $25 was very generous for broccoli not being steamed and not sizzling fajitas...I told her that had she brought that to the manager on duty's attention at that time we could have saved all this trouble and fixed it then...

she said that she didn't want to act an ass in the restaurant...I explained to her that I am a manager at a restaurant...if I go somewhere else and don't get what I ordered then I could politely ask for what I ordered...the manner in which you behave when asking is a personal choice...so she informed me that she WILL be back to spend her little $25...and that I would know when she was in my restaurant. At that point I simply told her that I looked forward to meeting her...and we went our ways...

this would normally be where our interaction would end...

again...we are talking about Miss M...