Poison!!!

This call started like any other...

"I need to speak to a manager please..."

Here we go...

Paul and Flaco were in the office with me when I answered, "this is Jacklyn speaking, how can i help you."

When there is a complaint on the food it starts by listing what was eaten...so the Dude started...

My wife and I were in your restaurant last night and ordered the Buffalo Fajitas. When we got home we were so parched that we had to drink water all that night. Even the next day.

***I was confused...was this man calling me to tell me he had to drink water...that is life player***

So after he was so thirsty he decided to look up our nutritional info on the web. He found out that what he ate had 5260 mgs of sodium...except he kept telling me grams...BIG DIFFERENCE

After reading this he went to his doctor, who convinced him that we poisoned him.

F'n Doctors

So from that diagnosis he felt victimized and decided that he wanted someone to pay...to suffer like he had.

He told me that he had already called the health department to notify them of his poisoning and that his next call after us was going to be to the police station.

All the while repeating FIVE THOUSAND GRAMS OF SODIUM.

He told me he wanted me, all the servers, and all the cooks to go to jail.

I started with what I was supposed to..."Sir I am sorry that you did not feel well after eating our food. Is there anything that I can do to make this better for you?"

He then ranted some more about how I was poisoning people everyday...he even gave me a scenario, "Right now...there is a couple entering your restaurant...65 maybe 75...they are going to order those fajitas...have a heart attack and die...and their blood would be on my hands." FIVE THOUSAND GRAMS OF SODIUM

He then asked me how a judge would feel about that...

So I answered him, because I had been doing more listening at that point...

I told him, " Well sir, a judge would probably say that just like you had the nutritional information available to you after the fact...they had that information available before hand upon request...and they made a CHOICE to come into our restaurant...and they made a CHOICE to order that menu item...and they made a CHOICE to eat it. We did not force you to eat your meal. If you had a preexisting condition that limits your sodium intake, we have healthier options, but the facts are that YOU made the CHOICE to eat what you ate. Therefore a judge would hold YOU responsible for YOUR CHOICES."

He back peddled a bit and said that he didn't want me to go to jail...BUT THAT WAS EXACTLY WHAT HE SAID

He asked me who distributed our food...I told him I could not give him that info...

He asked who made our menu item recipes...I told him I could not give him that info either...

He wanted me to give him the name of someone that he could hold responsible. I told him that no one was responsible for his choices but him.

He did not like that...because he had now chewed my ear for 25 minutes I figured I should give him some attention from the big guy...

So I asked him for his name and info...he gave me his address but asked me not to mail him anything...so I asked for his email...he did not want to give that out. I asked for his number and told him that my AD would love to talk to him...

His smart ass answer was...oh, he actually works...

I responded, "Yes sir, we all work around here."

He didn't want to give me his info at first, only to make a suggestion that we take a menu item off them menu...

So my response was...sir we have over 1200 stores nation wide...to change our menu to take one item off would cost the company thousands and thousands of dollars.

An anonymous complaint would not make that happen. The claim has no grounds, no credit, and no chance of changing our menu.

However if I can put a name, some doctor records, and some credibility behind it...something may happen.

But if he was only making an ANONYMOUS complaint...

His complaint has been heard...and I need to go prep up some fajitas for the next person that make the CHOICE to order them.

So after talking around in circles with this man...I realized that his debating skills were not at the level mine were...bc I had not even begun...and he was finished...

So I passed him off to the Rojo Grande...and warned the Rojo Grande that we may be sharing a cell later...to have bond money ready.

And since then...I have seen that menu item go out many times...and each time I think out loud to myself...POISON!!!! and laugh